Dealer Helpdesk FAQs (develop)

FCA Document Archive

PCDV
FCA: Document archive is a repository for Vehicle Invoices & Consignment, Dealer Charges (ICT, Training ), Subscriptions
Retailer Notes

AFRL Error

Retailer Certificate

PCDV
FCA: UK IT manage the roll out of certificates over the year. Exisitng retailers and users are emailed and instructed to log a call with the retailer helpdesk when certifiates are set to expire. Once the retailer logs a request SD will pass the ticket to EUS.
If a retialer needs a certificate installed on a adoch basis (change of PC, New user etc) then ensure you log a call with the Retailer Helpdesk
Step 1 – Email or call Retailer Helpdesk with the folowing information
UK ID, Name, Email address, contact number, Dealer Code
Retailer Notes: Ensure retailer is sent a Drive IT refrence number and the form is attached to the Drive IT ticket
Service or Application - United Kingdom-Certificate Access-E-P
Configuration Item - United Kingdom-Certificate Access-E-P
Assignment Group - E_GBR_XXX_LOC_OPERATIONAL_SUP

MICS Erros

PCDV
FCA: If you are having issues within the application or accessing the application ensure you follow the steps below

Step 1 – Email or call Retailer Helpdesk with the folowing information

UK ID, Name, Email address, contact number screen shot of error/issue, Dealer Code
Retailer Notes: Ensure retailer is sent a Drive IT refrence number

Service or Application - United Kingdom-Manual Invoicing-E-P

Configuration Item - United Kingdom-Manual Invoicing-E-P or User Account

For errors within the application Assignment Group -

E_GBR_XXX_FCA_UK_IT_SYSTEMS_FCA

For accesing the application (certificate issue) Assignment Group -

E_GBR_XXX_LOC_OPERATIONAL_SUP

AFRL

PCDV
FCA
Retailer Notes: Ensure retailer is sent a Drive IT refrence number and the form is attched to the Drive IT ticket
Service or Application - LINK Entry-E-P
Configuration Item - LINK Entry-E-P-OCFCCF
Assignment Group -
E_GBR_XXX_DEALER_FLEET_SPECIALIST_SUPPT