53 - Exisitng Retailers or site
FCA Document Archive- PCDV
- FCA
- UK IT manage Document Archive application. If you need a new account set up or changes within the Docuemnt Archive application or to report issues or concerns; ensure you follow the steps below
Step 1 – Email or call Retailer Helpdesk with the folowing information
UK ID, Name, Email address, contact number, Dealer Code
- Retailer Notes
- Ensure retailer is sent a Drive IT refrence number
Service or Application - UK PARIS_DOCUMENT ARCHIVE-E-P
Configuration Item - User Account
For new user set ups or access issues - Assignment Group - E_GBR_XXX_LOC_OPERATIONAL_SUP
For issues within application - Assignment Group -E_GBR_XXX_UK-ICT-INFRASTRUCTURE
62 - Call off issues / AFRL Registration Issues MVS
Link Entry- PCDV
- FCA
- MVS/Account Form Errors within the OCF process in link entry should be reported tothe retialer helpdesk
Step 1 – Email or call Retailer Helpdesk with the folowing information
UK ID, Name, Email address, contact number screen shot of error/issue, Dealer Code - Retailer Notes
- Ensure retailer is sent a Drive IT refrence number and the form is attched to the Drive IT ticket
Service or Application - LINK Entry-E-P
Configuration Item - LINK Entry-E-P-OCFCCF
Assignment Group -
E_GBR_XXX_DEALER_FLEET_SPECIALIST_SUPPT
39 - New xF user to AFRL
AFRL Acces- PCDV
- FCA
- If you are a brand new user that requires the ability to register an FCA branded vehicle; you need to complete the AFRL training module. This module can be found on the Stellantis training Hub via Link Entry
Step1 – Access Stellantis AFRL Training (Search for AFRL)
Step 2 - Complete Training
Step 3 - Email academyconcierge@stellantis.com with your completion certifcate. Step 4 - Academy will contact IT internally and advise IT to set up the account
Step 5 – You will receive confirmation - Retailer Notes
50 - Exisitng Retailers or site
Retailer Certificate- PCDV
- FCA
- UK IT manage the roll out of certificates over the year. Exisitng retailers and users are emailed and instructed to log a call with the retailer helpdesk when certifiates are set to expire. Once the retailer logs a request SD will pass the ticket to EUS.
If a retialer needs a certificate installed on a adoch basis (change of PC, New user etc) then ensure you log a call with the Retailer Helpdesk
Step 1 – Email or call Retailer Helpdesk with the folowing information
UK ID, Name, Email address, contact number, Dealer Code
- Retailer Notes
- Ensure retailer is sent a Drive IT refrence number and the form is attached to the Drive IT ticket
Service or Application - United Kingdom-Certificate Access-E-P
Configuration Item - United Kingdom-Certificate Access-E-P
Assignment Group - E_GBR_XXX_LOC_OPERATIONAL_SUP
57 - IOS Errors
IOS- PCDV
- FCA
- If you are having issues within the application or accessing the application ensure you follow the steps below
Step 1 – Email or call Retailer Helpdesk with the folowing information
UK ID, Name, Email address, contact number screen shot of error/issue, Dealer Code
- Retailer Notes
- Service or Application - United Kingdom-IOS-E-P
Configuration Item - United Kingdom-IOS-E-P
For errors within the application Assignment Group -
E_GBR_XXX_FCA_UK_IT_SYSTEMS_FCA
Issues accessing the application (certificate issue) Assignment Group - E_GBR_XXX_LOC_OPERATIONAL_SUP