Dealer Helpdesk FAQs (develop)

FCA Document Archive

PCDV
FCA: UK IT manage Document Archive application. If you need a new account set up or changes within the Docuemnt Archive application or to report issues or concerns; ensure you follow the steps below
Step 1 – Email or call Retailer Helpdesk with the folowing information
UK ID, Name, Email address, contact number, Dealer Code
Retailer Notes: Ensure retailer is sent a Drive IT refrence number
Service or Application - UK PARIS_DOCUMENT ARCHIVE-E-P
Configuration Item - User Account
For new user set ups or access issues - Assignment Group - E_GBR_XXX_LOC_OPERATIONAL_SUP
For issues within application - Assignment Group -E_GBR_XXX_UK-ICT-INFRASTRUCTURE

MICS Erros

PCDV
FCA: If you are having issues within the application or accessing the application ensure you follow the steps below

Step 1 – Email or call Retailer Helpdesk with the folowing information

UK ID, Name, Email address, contact number screen shot of error/issue, Dealer Code
Retailer Notes: Ensure retailer is sent a Drive IT refrence number

Service or Application - United Kingdom-Manual Invoicing-E-P

Configuration Item - United Kingdom-Manual Invoicing-E-P or User Account

For errors within the application Assignment Group -

E_GBR_XXX_FCA_UK_IT_SYSTEMS_FCA

For accesing the application (certificate issue) Assignment Group -

E_GBR_XXX_LOC_OPERATIONAL_SUP

Retailer Certificate

PCDV
FCA: For security purposes FCA UK Applications require a certificate to be accessed. You will need a certificate to access AFRL, IOS, MICS & Document Archive.
When a new retailer/site/brand is contracted to Stellantis. Certificates are managed via the onboarding process lead by IT UK Dealer Systems. IT UK dealer systems will contact admins at site and project manage the process from start to finish. A welcome email will be sent to the nominated admins at site
For onboarding queries please email: itukdealersystems@stellantis.com
Retailer Notes

Retailer Certificate

PCDV
FCA: UK IT manage the roll out of certificates over the year. Exisitng retailers and users are emailed and instructed to log a call with the retailer helpdesk when certifiates are set to expire. Once the retailer logs a request SD will pass the ticket to EUS.
If a retialer needs a certificate installed on a adoch basis (change of PC, New user etc) then ensure you log a call with the Retailer Helpdesk
Step 1 – Email or call Retailer Helpdesk with the folowing information
UK ID, Name, Email address, contact number, Dealer Code
Retailer Notes: Ensure retailer is sent a Drive IT refrence number and the form is attached to the Drive IT ticket
Service or Application - United Kingdom-Certificate Access-E-P
Configuration Item - United Kingdom-Certificate Access-E-P
Assignment Group - E_GBR_XXX_LOC_OPERATIONAL_SUP

Connect D

PCDV
FCA: If you need a new account set up within these applications ensure you follow the steps below
Step 1 – Complete form - ****************** ADD FORM HERE ***************
Step 2 – Email form to servicedesk-gbr@hdsupport.stellantis.com
Retailer Notes: Ensure retailer is sent a Drive IT refrence number and the form is attched to the Drive IT ticket
Service or Application - United Kingdom-Dealer Contacts-E-P
Configuration Item - United Kingdom-Dealer Contacts-E-P
Assignment Group - E_GBR_XXX_LOC_OPERATIONAL_SUP