38 - How to contact the Retailer Helpdesk
Retailer Helpdesk- PCDV
- FCA
- You can obtain Systems support by contacting the Retailer Helpdesk; This will ensure your Incident or Request is managed by the relevant resolver group and in turn you will receieve a Drive IT refrence. PROVIDE INFO
TEL: (+44) (0) 8456 030 637
EMAIL: servicedesk-gbr@hdsupport.stellantis.com - Retailer Notes
56 - Exisitng Users/Retailers/Site
IOS- PCDV
- FCA
- If you need a new account set up within these applications ensure you follow the steps below
Step 1 – Complete form - ****************** ADD FORM HERE ***************
Step 2 – Email form to servicedesk-gbr@hdsupport.stellantis.com
- Retailer Notes
- Ensure retailer is sent a Drive IT refrence number and the form is attched to the Drive IT ticket
Service or Application - United Kingdom-Dealer Contacts-E-P
Configuration Item - United Kingdom-Dealer Contacts-E-P or UserAccount
Assignment Group - E_GBR_XXX_LOC_OPERATIONAL_SUP
40 - Exisiting user to AFRL
AFRL Acces- PCDV
- FCA
- If you already have an account set up within AFRL and you require the ability to register for another one your groups sites or brands. Please ensure you follow the steps below
Step 1 – Complete AFRL form - ****************** ADD FORM HERE ***************
Step 2 – Email form to servicedesk-gbr@hdsupport.stellantis.com - Retailer Notes
- Ensure retailer is sent a Drive IT refrence number and the form is attched to the Drive IT ticket
Service or Application - United Kingdom-AFRL-E-P
Configuration Item - United Kingdom-AFRL-E-P or UserAccount
Assignment Group - E_GBR_XXX_FCA_UK_IT_SYSTEMS_FCA
Remember: To access AFRL retailer will need:
Local FCA certificate installed on users PC
62 - Call off issues / AFRL Registration Issues MVS
Link Entry- PCDV
- FCA
- MVS/Account Form Errors within the OCF process in link entry should be reported tothe retialer helpdesk
Step 1 – Email or call Retailer Helpdesk with the folowing information
UK ID, Name, Email address, contact number screen shot of error/issue, Dealer Code - Retailer Notes
- Ensure retailer is sent a Drive IT refrence number and the form is attched to the Drive IT ticket
Service or Application - LINK Entry-E-P
Configuration Item - LINK Entry-E-P-OCFCCF
Assignment Group -
E_GBR_XXX_DEALER_FLEET_SPECIALIST_SUPPT
41 - Afrl Error - TCO
AFRL Error- PCDV
- FCA
- Retailer Notes