61 - Connect D Errors
Connect D- PCDV
- FCA
- If you are having issues within the application or accessing the application ensure you follow the steps below
Step 1 – Email or call Retailer Helpdesk with the folowing information
UK ID, Name, Email address, contact number screen shot of error/issue, Dealer Code
- Retailer Notes
- Service or Application -
Configuration Item - ?????
For errors within the application Assignment Group -
???????????
Issues accessing the application (certificate issue) Assignment Group -???
53 - Exisitng Retailers or site
FCA Document Archive- PCDV
- FCA
- UK IT manage Document Archive application. If you need a new account set up or changes within the Docuemnt Archive application or to report issues or concerns; ensure you follow the steps below
Step 1 – Email or call Retailer Helpdesk with the folowing information
UK ID, Name, Email address, contact number, Dealer Code
- Retailer Notes
- Ensure retailer is sent a Drive IT refrence number
Service or Application - UK PARIS_DOCUMENT ARCHIVE-E-P
Configuration Item - User Account
For new user set ups or access issues - Assignment Group - E_GBR_XXX_LOC_OPERATIONAL_SUP
For issues within application - Assignment Group -E_GBR_XXX_UK-ICT-INFRASTRUCTURE
46 - Whats is Mypeople?
Mypeople- PCDV
- FCA
- Mypeople is a Stellantis Central developed and managed application. Allowing you to adminmster accoutns for systems access. Depending on the nature of your request; a Drive IT ticket will need to be managed accordingly. Mypeople adminisration is the responsabilty of the main admin within the retailers group. Your UK ID will give you access to multiple systems across Stellantis.
For help and support with mypeople; contact the retailler helpdesk and provide your Name, UK ID, Contact number, email address, screenshot of issue. Dealer code - Retailer Notes
- Ensure retailer is sent a Drive IT refrence number
Service or Application - MYUSERS-E-P
Configuration Item - MYUSERS-E-P
Assignment Group - E_ITA_XXX_HD1_UK_ENG
56 - Exisitng Users/Retailers/Site
IOS- PCDV
- FCA
- If you need a new account set up within these applications ensure you follow the steps below
Step 1 – Complete form - ****************** ADD FORM HERE ***************
Step 2 – Email form to servicedesk-gbr@hdsupport.stellantis.com
- Retailer Notes
- Ensure retailer is sent a Drive IT refrence number and the form is attched to the Drive IT ticket
Service or Application - United Kingdom-Dealer Contacts-E-P
Configuration Item - United Kingdom-Dealer Contacts-E-P or UserAccount
Assignment Group - E_GBR_XXX_LOC_OPERATIONAL_SUP
44 - I need access to FCA MICS systems
MICS Access- PCDV
- FCA
- If you need a new account set up or changes to an exisitng account ensure you follow the steps below
Step 1 – Complete form - ****************** ADD FORM HERE ***************
Step 2 – Email form to servicedesk-gbr@hdsupport.stellantis.com - Retailer Notes
- Ensure retailer is sent a Drive IT refrence number and the form is attched to the Drive IT ticket
Service or Application - United Kingdom-Manual Invoicing-E-P
Configuration Item - United Kingdom-Manual Invoicing-E-P or UserAccount
Assignment Group - E_GBR_XXX_FCA_UK_IT_SYSTEMS_FCA